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Published on September 29, 2024
To better serve our community, beginning October 1 the new Public Safety non-emergency number will be:
When Addison joined the North Texas Communications Center (NTECC), our existing non-emergency number (972-450-7156) was forwarded to the new dispatch center. Because the transfer goes through two different networks (Spectrum and ATT) before it reaches NTECC, we've had several outages recently. This change will allow more reliability for this important communication channel. We apologize for the inconvenience.