Frequently Asked Questions

How do I obtain a fire department patch?

We receive numerous requests for our department patches from patch collectors, former firefighters, and fire department enthusiasts around the world. The uniform patches of the Addison Fire Department are restricted. Patches are purchased with city funds, and for security reasons, it is our policy to only issue uniform patches to authorized employees of the department.

Our uniform patch is not currently available to the public and is not available for purchase or trade.

 

Addison Emergency Alert Program

What is the Emergency Alert Program?

This service allows you to opt-in to receive notifications via phone calls, text messaging, e-mail and more based on locations you care about. You can choose to receive notifications about events that may affect your home, workplace, family's schools and more.

When will it be used?

This system will be used to notify you about imminent threats to health and safety as well as informational notifications that affect your locations or work environments. Administrators will send notifications regarding severe weather, flooding, gas leaks, police activity and more.

Will I still get emergency notifications if I don't sign up?

If you don't create a username and password, you will receive notifications only if you have an ATT landline or if your business is in the Yellow Pages.

What if my phone number or email address changes?

The system is only as good as the information you provide. If your contact information changes, you can always visit your profile and update your information.

Will my contact information be shared with others?

No! The information that you provide will be used only for this Organization for notification purposes. We will not give or sell your contact or location information to any vendor or other organization.

 

How do I obtain a copy of a fire report?

You may obtain a copy of a fire report through Addison's Open Records Request Portal.

 

How do I obtain a copy of my medical records?

You may submit a request for medical records through Addison's Open Records Request Portal.  

 

 

How do I obtain an ambulance bill?

Our ambulance billing is administered by a third party company called Emergicon. You can contact them at:

  • Phone: 972-602-2060
  • Toll free: 1-877-602-2060
  • E-mail: info@emergicon.com
  • P.O. Box 224225
    Dallas, TX 75222

 

How do I sign up for a CPR Class?

Visit the CPR Course Information

 

When will you be hiring for firefighters/paramedics?

We hire on an as-needed basis. Please check the Human Resources page periodically for job postings.

 

Why do I see firefighters at the grocery store?

Firefighters routinely visit the grocery store to buy groceries for the day. Generally, they prepare two meals each shift. Groceries are purchased with their personal money and are not funded by tax payer dollars.

 

When someone calls for an ambulance, why do you often send a fire engine also?

All our ambulances (also called Mobile Intensive Care Units, or MICUs) are staffed with two paramedics. However, many emergencies require more than two care providers to handle all the medical equipment it takes to provide the best care possible. A heart attack call is a typical example where several paramedics are necessary to evaluate, treat, lift and transport the patient as quickly and as safely as possible. Each of our engines are staffed with firefighters who are cross-trained as paramedics so it makes sense to send them along with the ambulance on certain types of medical emergencies.

 

Can I have a birthday party at the station?

We do not allow the scheduling of birthday parties at the fire station. This is due to the possibility of a call for service, which would leave the station unattended. 

 

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